TERMS OF USE

Last update: September 23, 2025

1. Company information

Microservice Solutions GmbH
Zugerstrasse 114
6330 Cham
Switzerland
Email: legal@microservice-solutions.ch

2. Acceptance of terms

By accessing our website or using our services, you agree to these terms of use. If you do not agree to these terms, please do not use our services.

3. Services

Microservice Solutions GmbH provides IT services, including but not limited to:

• Custom software development
• Website creation and development
• IT consulting and solutions
• Technical support and maintenance
• Other IT-related services as agreed

Specific service details, timelines and deliverables are set out in separate service agreements or contracts.

4. Obligations of the user

You agree to:

• Provide accurate and complete information
• Use our services only for lawful purposes
• Respect intellectual property rights
• Keep login details confidential
• Pay all agreed fees
• Cooperate appropriately in project implementation

You agree NOT to:

• Use our services for illegal activities
• Attempt to breach our security systems
• Reverse engineer our proprietary solutions
• Share confidential information without permission
• Interfere with our services or other users

5. Payment terms

• Payment terms are defined in individual service contracts
• Invoices are due within 30 days unless otherwise agreed
• Late payments may incur interest under Swiss law
• We reserve the right to suspend services in case of non-payment
• All prices exclude applicable taxes (VAT)

6. Intellectual property

Our property:

• We retain ownership of our proprietary tools, methods and pre-existing intellectual property
• You receive a licence to use the deliverables in accordance with our service agreement

Your property:

• You retain ownership of your business data and existing intellectual property
• You grant us the rights necessary to provide our services

Work results:

• Ownership of custom developments is defined in individual contracts
• Standard practice is customer ownership after full payment, unless otherwise agreed

7. Confidentiality

Both parties agree to:

• Keep confidential information private
• Use confidential information only for the agreed purposes
• Return or destroy confidential information on request
• Maintain confidentiality after the business relationship has ended

8. Limitation of liability

To the maximum extent permitted under Swiss law:

• Our total liability is limited to the amount paid for the specific service
• We are not liable for indirect, consequential or punitive damages
• We are not responsible for third-party services or products
• We are not liable for loss of business, lost profits or loss of data

We do not guarantee:

• Uninterrupted service availability
• Completely error-free performance
• Compatibility with all systems
• Achievement of specific business results

9. Service levels and warranties

We provide services:

• With reasonable care and expertise
• In line with industry standards
• As set out in individual service agreements

We exclude warranties:

• Services are provided “as is” where legally permitted
• No guarantee of specific outcomes or results
• Third-party integrations are subject to their own terms

10. Data protection

• We process personal data in accordance with our privacy policy
• You are responsible for obtaining the necessary consents for data we process on your behalf
• We implement appropriate security measures
• Data processing terms may be set out in separate data processing agreements

11. Termination

Either party may terminate:

• With written notice as set out in service contracts
• Immediately in case of a material breach of these terms
• In case of non-payment after an appropriate reminder

Upon termination:

• Outstanding fees become due immediately
• We return your data as agreed
• Confidentiality obligations continue
• Completed work remains your property (if paid)

12. Force majeure

We are not responsible for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government measures
• Internet or telecommunications outages
• Pandemics or health emergencies
• Other unforeseeable events

13. Changes

• We may update these terms with reasonable notice
• Continued use after changes constitutes acceptance
• Significant changes will be notified by email
• Individual contracts may have specific change procedures

14. Applicable law and jurisdiction

• These terms are governed by Swiss law
• Disputes are settled before the courts of Zug, Switzerland
• We will first try to resolve disputes through good-faith negotiations
• EU customers retain their consumer protection rights where applicable

15. Severability

If any provision is found to be unenforceable, the remainder of these terms remains in full force and effect.

16. Entire agreement

These terms, together with our privacy policy and specific service contracts, form the entire agreement between us.

17. Contact information

For questions about these terms: Email: legal@microservice-solutions.ch Address: Zugerstrasse 114, 6330 Cham, Switzerland

Effective date: September 23, 2025 Version: 1.0

By using our services, you confirm that you have read, understood and agree to these terms of use.